Meerakl Terms of Service

Effective date: 10 April 2026
Last updated: 24 April 2026

This Term of Service (“Terms”) contained on this webpage is a legal agreement between you, as a prospective customer of Meerakl services and (Zoluna Technology Limited, “we”, “our” or “us”) and shall govern your access to and use of the Meerakl product which include but not limited to all pages within the website, mobile application (when it’s available), and other products and services (collectively referred to as the “Services”).

1. Who we are and brief information

Zoluna Technology Limited, operating as “Meerakl,” is a Nigerian-registered company based in Ibadan. The platform functions as a social-commerce CRM that lets businesses manage customer conversations, orders, payments, broadcasts, automations, and analytics across WhatsApp and Instagram.

By creating an account or accessing meerakl.com, you agree to these Terms and the Privacy Policy.

2. Who may use our services?

• Meerakl is exclusively for businesses, sole proprietorships, or authorized representatives.
• Users must be at least 18 years old or the age of majority in their jurisdiction.
• References to “you” include both the individual and any organization they represent.
• Compliance with all applicable laws is mandatory, including consumer protection, anti-spam, and data protection regulations.

3. Your Meerakl account

• You must provide accurate sign-up information and maintain its currency.
• You’re responsible for protecting login credentials and all account activity until you report unauthorized access.
• Email verification may be required; accounts may be refused or canceled at the company’s discretion.
• Team members invited to your workspace operate under your authority and responsibility.

4. Plans, credits, fees, and billing

Meerakl offers three subscription tiers:

• Starter: Free tier with limited features.
• Pro: Monthly paid subscription with expanded features and Instagram integration.
• Scale: Monthly paid subscription with advanced reporting and pipeline features.

Subscription terms:

• Pricing is fixed and pegged against the US Dollar and converted based on user location.
• Prices exclude applicable taxes unless stated otherwise.
• Billing occurs monthly in advance through Paystack Payments Limited.
• Automatic renewal occurs unless cancellation happens before renewal.
• Credits are non-refundable and expire on account closure.
• 30 days’ written notice precedes price increases.
• Failed payments may trigger feature suspension or account downgrade.
• Subscription fees are non-refundable except where required by applicable consumer-protection law.

4.1 Seller-collected payments (“Bring Your Own Paystack” and bank transfer)

Meerakl enables sellers to collect payments directly from customers via their own Paystack account (Pro+ feature) or manual bank transfers.

• Payments go directly to the seller, not Zoluna.
• Sellers bear full responsibility for legal compliance regarding these transactions.
• We are not responsible for disputes, chargebacks, refunds, failed settlements, or fraud in Seller-collected payments.

5. Messaging networks and integrations

Meerakl sends and receives messages through Meta’s WhatsApp Business Platform and Instagram APIs.

• Connecting a channel authorizes Meerakl to access it on your behalf.
• Your use is governed by Meta’s terms, including the WhatsApp Business Messaging Policy and Instagram Platform Policy.
• Users are responsible for compliance with these third-party terms.
• Meerakl relies on network capabilities that Meta and Paystack may change or withdraw.
• Meta’s 24-hour customer service window applies to free-form outbound messages.

6. Acceptable use

You agree not to use Meerakl to:

• Send unsolicited commercial messages violating anti-spam or privacy laws.
• Harass, threaten, defame, deceive, or defraud any person.
• Send messages on behalf of another business without authorization.
• Upload viruses, malicious code, or engage in scraping or reverse-engineering.
• Bypass security controls or disable rate limits.
• Develop competing products using Meerakl.
• Resell, sublicense, or make Meerakl available to third parties.
• Upload sensitive personal data without lawful basis and written agreement.
• Violate export-control laws, sanctions, or jurisdiction-specific laws.

The company may suspend or terminate accounts for reasonable belief of violation.

7. Your content and your customers’ data

“Customer Content” encompasses all materials uploaded or generated in Meerakl, including messages, attachments, orders, customer records, and automations.

• You retain ownership of Customer Content.
• Meerakl receives a worldwide, royalty-free, non-exclusive licence to host, store, process, transmit, display, and otherwise use Customer Content only as necessary to provide, maintain, secure, improve, and support Meerakl.
• Customer Content is not used to train machine-learning models or for advertising.
• You must ensure you have all necessary rights and consents for uploading content.
• Meerakl acts as a data processor regarding end-customer personal data.
• A Data Processing Addendum is available upon request for EEA/UK personal data processing.

8. Meerakl’s intellectual property

Meerakl’s code, design, logos, and documentation are owned by Zoluna and protected by intellectual-property laws.

• You receive a limited, revocable, non-exclusive, non-transferable licence to access and use Meerakl for your business purposes during your subscription term.
• “Meerakl” and “Zoluna” trademarks cannot be used without written consent, except to accurately describe your business’s use of the platform.
• Feedback provided may be used without obligation or compensation.

9. Third-party services

Meerakl depends on services including Supabase, Vercel, Meta, Paystack, Resend, and Sentry. Their terms govern your use of these services, and Zoluna bears no responsibility for their actions, omissions, or service disruptions.

10. Service availability and changes

• No specific uptime SLA is committed unless stated in a separate written agreement.
• Scheduled maintenance and emergency changes may occur with advance notice when practicable.
• Features may be added, changed, or removed.
• Material functionality reductions trigger notice or cancellation with pro-rata refund options.

11. Support

Support is provided primarily via email at support@meerakl.com and through in-product help. Response targets depend on plan tier but are not contractual unless stated separately.

12. Suspension and termination

12.1 Termination by you

You may close your account anytime from the Billing page or by emailing support@meerakl.com. Paid subscriptions continue through the current billing period without automatic renewal after cancellation.

12.2 Termination or suspension by us

Accounts may be suspended or terminated if:

• You breach these Terms, the Privacy Policy, or referenced third-party terms.
• Use creates legal or security risk for us, our other users, or Meta, Paystack, or other partners.
• Payment fails without cure within reasonable time.
• Legal or regulatory requirement mandates action.
• Account remains inactive for an extended period per retention schedule.

Notice and cure opportunity are provided when practicable; serious harm or security risk may warrant immediate action with subsequent notification.

12.3 Effect of termination

Upon termination:

• Access to Meerakl ends.
• Data is retained or deleted per the Privacy Policy.
• Accrued fees remain payable.
• Specified sections survive termination.

13. Disclaimers

Meerakl is provided “as is” and “as available.” To the maximum extent permitted by law, all warranties — express, implied, or statutory — are disclaimed, including merchantability, fitness for particular purpose, non-infringement, and error-free operation.

The company does not warrant message delivery, payment settlement, or that all requirements will be met. Mandatory consumer-protection laws remain unaffected.

14. Limitation of liability

To the maximum extent permitted by applicable law:

• Neither party bears liability for indirect, consequential, or special damages, including lost profits or reputation.
• Aggregate liability is limited to the greater of (a) the total fees you paid to Meerakl in the 12 months before the event giving rise to the claim, or (b) ₦100,000.
• This limitation does not apply to death, personal injury from negligence, fraud, or unlimitable statutory liability.

15. Indemnity

You indemnify and hold Zoluna, Meerakl, and their officers, directors, and employees harmless from claims arising from:

• Your Customer Content.
• Your breach of these Terms or Privacy Policy.
• Violation of third-party terms referenced in Section 5.
• Violation of law or third-party rights.
• Messages, orders, or payments sent through Meerakl.

The company will notify you of claims and allow you to control defense with reasonably satisfactory counsel. You may not settle claims admitting company fault without prior written consent.

16. Data protection

Personal data processing is governed by the Privacy Policy. Key points:

• Zoluna is the controller of platform data and processor of seller-customer data.
• Sub-processors are listed in the Privacy Policy.
• Data retention periods and security controls are detailed in the Privacy Policy.
• Privacy rights and contact procedures are described in the Privacy Policy.
• A Data Processing Addendum is available upon request for EEA/UK personal data processing.

17. Governing law and jurisdiction

These Terms are governed by Nigerian law without regard to conflict-of-laws rules. The courts of Oyo State, Nigeria have exclusive jurisdiction over disputes. This does not deprive you of mandatory consumer-protection law protections in your residence.

18. Dispute resolution

Before court action, parties agree to resolve disputes through direct negotiation. Written notice should be sent to support@meerakl.com describing the issue and desired outcome. The company will respond within 30 days.

If unresolved within 60 days, either party may escalate to Oyo State courts or, by mutual agreement, to confidential arbitration under Nigeria’s Arbitration and Mediation Act 2023, seated in Ibadan before a single arbitrator.

Either party may seek urgent injunctive or equitable relief in any competent court.

19. Changes to these Terms

The company may update these Terms. Material changes trigger:

• Updated effective date.
• Email or in-product notice at least 30 days before effectiveness (unless legal or security reasons require shorter notice).

Continued use after changes take effect constitutes acceptance. Non-acceptance permits account closure with pro-rata refund of the current billing period.

20. Miscellaneous

• Entire agreement: These Terms and referenced documents supersede all prior agreements.
• Severability: Unenforceable provisions are modified minimally; remaining provisions remain effective.
• No waiver: Failure to enforce a provision does not waive future enforcement rights.
• Assignment: You cannot assign without written consent; the company may assign to affiliates or in merger/acquisition contexts with notice.
• Relationship: No agency, partnership, or employment relationship is created.
• Notices: The company may notify via email to your account address, in-product notice, or posting to meerakl.com; you must notify via support@meerakl.com.
• Force majeure: Neither party is liable for failures caused by events beyond reasonable control, including natural disasters, war, pandemics, or cyberattacks.
• Headings: Section headings are for convenience and do not affect interpretation.
• Language: These Terms are drafted in English; the English version prevails in case of translation conflicts.

21. Contact

For any question about these Terms: